Refunds and cancellation

Cancel when you like. Here is exactly what happens.

This policy forms part of our terms of service. It is written to be read once and understood, not to be argued about later.

Last updated 1 September 2026

Try it before you pay

Every plan starts with a 7 day free trial. No payment card is required and nothing is charged automatically when it ends.

The trial exists so that the question "does this work in my practice" is answered before any money changes hands. Use it properly. Run real consultations. If it does not fit the way you work, walk away having paid nothing.

How billing works

Subscriptions are monthly and recurring, charged per user on the same day each month until you cancel.

No VAT is charged. SUMMITWEBCRAFT (Pty) Ltd is not a registered VAT vendor. The price shown is the price charged.

Cancelling

You may cancel at any time, from your account or by writing to irvan@drscribble.life. There is no notice period, no cancellation fee, and no exit interview.

Cancellation takes effect at the end of the month you have already paid for. You keep full access until that date. You are not billed again.

We do not refund the remainder of a month already begun. You have had the use of it, and you keep the use of it until it ends.

When we will refund you

We would rather give money back than argue. These are the cases where we will, without you having to push.

• We took money we should not have. Charged after you cancelled, charged twice, charged for a user you removed, or charged the wrong amount. Tell us and we refund in full, to the original payment method.
• The Service was materially unavailable for an extended period in a paid month, through our fault. We refund that month pro rata. Materially unavailable means you could not run consultations, not that something was slower than usual.
• You subscribed by genuine mistake and tell us within 7 days, having made little or no use of the Service in that time. We refund in full.
• We change the price and you did not agree to it. Price changes take effect at renewal after 30 days' notice. If a changed price is charged without that notice, we refund the difference or the whole charge, as you prefer.

When we will not refund you

Said plainly, so it is not a surprise.

• A month you have used. If you cancel on the twentieth, we do not refund two thirds of the month.
• Months already past. If you meant to cancel in March and tell us in July, we will look at it honestly, but the default is that we do not refund four months of a service that was available to you.
• Because a draft needed editing. Dr Scribble™ produces drafts for a practitioner to confirm. That is what it is, it is what the terms say, and it is not a fault.
• Because a third party failed. An internet outage at your practice, or a device that stopped working, is not something we can refund.

How to ask

Write to irvan@drscribble.life with the account name and what happened. You do not need a particular form of words.

We reply within 3 working days and, where a refund is due, pay it within 10 working days to the original payment method.

If you are not satisfied with our answer, say so in reply and it will be looked at again by a person who has not seen it before.

Your rights under South African law

Nothing in this policy limits any right you have under the Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002, or any other law that applies to you. Where the law gives you more than this policy does, the law wins.

Your records if you leave

Cancelling does not delete anything immediately.

Your records stay available to you, read only, for 60 days after cancellation, so you can export them. We give at least 14 days' notice by email before anything is removed.

Patients keep their own access to their own records independently of your subscription.