What we do, what you do, and who is responsible.

Written to be read by the person agreeing to it. Clause 4 is the one that matters most, and it is short.

Version 1.1 · 7 September 2026

1. Who we are

Dr Scribble™ is a product of SUMMITWEBCRAFT (Pty) Ltd, a company registered in South Africa ("we", "us", "our").

Registration number 2017/374199/07
26 Leslie Avenue, Douglasdale, Sandton, 2191
Information Officer registration 2026-004258
Contact irvan@drscribble.life

These terms govern your use of Dr Scribble™ at drscribble.life and its associated applications ("the Service"). By creating an account or using the Service you agree to them. If you do not agree, do not use the Service.

2. What the Service does

Dr Scribble™ listens to a consultation and drafts a clinical note, a patient summary, a referral letter where requested, and suggested clinical codes. It stores those records and makes them available to the treating practitioner and, by a single-use code, to people the practice chooses to share them with.

What it does not do. Dr Scribble™ does not practise medicine, does not diagnose, and does not provide medical advice. It produces a draft. Every output is a draft until a registered practitioner reads it and confirms it.

3. Who may use it

The Service is for registered healthcare practitioners and the practices they work in.

By using it you confirm that you are registered with the relevant professional body, that your registration is current, and that you are entitled to create and hold patient records in the jurisdiction where you practise.

You must be 18 or older and have authority to bind the practice you are contracting for.

4. Your responsibilities as a practitioner

These are the obligations that matter most, and we will not soften them.

You remain clinically responsible. Dr Scribble™ drafts. You decide. You must read every note, summary, referral and code before relying on it or entering it into a patient record. Clinical responsibility for what is recorded and what is done about it stays with you.

You must obtain patient consent to the recording and processing of the consultation, in the manner your professional body and applicable law require, before you use the Service in a consultation.

You are the responsible party for the personal information of your patients, as that term is used in the Protection of Personal Information Act, 2013 ("POPIA"). We process that information on your instruction and on your behalf, as an operator.

You must keep your credentials secure and tell us promptly if you believe an account has been accessed by anyone else.

You must not use the Service for anyone who has not consented, upload information you have no right to process, attempt to access records that are not yours, or use the Service to provide advice directly to a patient without a practitioner in the loop.

5. Patient information

Recordings are not kept. Consultation audio is transcribed and discarded immediately. We do not retain, archive or replay recordings.

Records are sealed. Each finished consultation carries a cryptographic hash, so any later alteration is detectable.

Where it is held. Clinical notes are generated in South Africa. Records are hosted under GDPR-equivalent protection, encrypted in transit and at rest, in line with POPIA's requirements for storing personal information outside South Africa. Our privacy policy sets out the detail.

Patient access. A patient may reach their own records directly, using the mobile number their practice holds and a passcode sent to it, at my.drscribble.life. They may also request access in writing to the address above.

We do not sell patient information. We do not use it to train models for other customers. We do not share it with third parties except the processors needed to run the Service, each under written obligations, and except where the law requires us to.

6. Fees and billing

Plans and prices are published at drscribble.life/pricing and are charged per practitioner account, per month.

No VAT is charged. SUMMITWEBCRAFT (Pty) Ltd is not a registered VAT vendor. The price shown is the price charged.

Billing is monthly and recurring. By subscribing you authorise us, through our payment gateway, to charge the payment method you provide on the same day each month until you cancel. Your subscription renews automatically.

We never see your card. Payment details are entered on the gateway's own pages and are held by them, not by us.

Failed payments. If a payment fails we will attempt it again and tell you. If it remains unpaid after 14 days we may suspend the account. Records are not deleted on suspension.

Price changes. We may change prices on 30 days' written notice to the email on the account. A price change takes effect at your next renewal after that notice. If you do not accept it, cancel before that renewal.

One practitioner per subscription. A subscription covers one registered practitioner and the records that practitioner creates. There is no shared account and no second user to add, so nothing is charged pro rata. A practice running more than one clinician is set up by arrangement with us, one subscription for each.

7. Free trial

The trial runs for 7 days, requires no payment card, and gives access to the Clinician plan's features.

At the end of the trial, access stops unless you subscribe. Nothing is charged automatically at the end of a trial. Records created during a trial remain available for 30 days after it ends, so you can subscribe or export before they are removed.

8. Cancelling, and what happens to records

You may cancel at any time, from the account, or by writing to irvan@drscribble.life.

Cancellation takes effect at the end of the paid month. You keep access until then. We do not bill you again. Refunds are dealt with in our refund and cancellation policy, which forms part of these terms.

After cancellation. Your records remain available to you, read only, for 60 days. During that period you may export them. After that period we may delete them, subject to any retention period the law or your professional body requires you to observe, which is your obligation to know and to meet.

We will tell you before deleting anything, at the email on the account, at least 14 days beforehand.

Patients keep their own access independently of your subscription, by the means described in clause 5.

If we terminate. We may suspend or end an account that breaches these terms, that is used unlawfully, or that puts patient information at risk. Where the circumstances allow it we will give notice and an opportunity to put the breach right. If we end the Service altogether, we will give at least 90 days' notice and a means of export.

9. Availability

We aim to keep the Service available at all times, but we do not guarantee uninterrupted availability, and we do not currently offer a service level agreement. Maintenance, third-party failures and events outside our control can interrupt it.

Dr Scribble™ is not an emergency system. Do not rely on it in a situation where a delay would cause harm. The emergency profile feature is a convenience for a responder, not a substitute for clinical assessment.

10. Intellectual property

The Service, its software, design and brand are ours and stay ours. These terms give you a limited, non-exclusive, non-transferable right to use the Service while you are subscribed, and nothing more.

Your records are yours. Clinical records created through the Service belong to you and to your patients according to the law that governs them. We claim no ownership of them.

Dr Scribble™ is a licensed SNOMED CT affiliate, MLDS Affiliate 1705659. Your use of the coded output is subject to the terms of that licence.

11. Limitation of liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence, or for fraud. Subject to that:

We are not liable for clinical decisions. The Service produces drafts, and clause 4 puts the decision with you.

We are not liable for indirect or consequential loss, loss of profit, loss of business or loss of goodwill.

Our total liability to you in any 12 month period is limited to the fees you paid us in that period.

12. Indemnity

You indemnify us against claims arising from your use of the Service in breach of these terms, from your failure to obtain patient consent, or from a clinical decision you made.

13. Changes to these terms

We may change these terms. Material changes will be notified to the email on the account at least 30 days before they take effect. Continuing to use the Service after that date means you accept them. If you do not, cancel before that date. Every version is dated and superseded versions are kept.

14. Governing law

These terms are governed by the law of the Republic of South Africa. The courts of South Africa have jurisdiction.

15. Contact

SUMMITWEBCRAFT (Pty) Ltd, 26 Leslie Avenue, Douglasdale, Sandton, 2191.
irvan@drscribble.life

For anything about personal information, including a request for access, correction or deletion, write to the same address and mark it for the Information Officer.